Zyxel Networks shares one account to manage multiple applications, such as Circle, Marketplace, Store and more, so if you have registered from other applications, you can use that account to sign in. If you haven't previously registered from any applications:
1. Click the "Sign-in" button located to the right of the application icon, click "Create account" on the sign-in page, and input your information.
2. Click the "Create Account" button on the sign-up page and follow the instructions provided.

1. Click the account icon located to the right of the application icon, and select the "Manage account" option. If you are not signed in, you will need to enter your existing account number and password.
2. When you see the "Password" item, click"Change Password",  and follow the instructions provided.

1. If you have forgotten your password, you can click the sign-in button located to the right of the application icon, and then click "Forget Password" on the sign-in page. Follow the instructions to reset your password.
2. If your password and email address are correct, please check your internet connection, enable cookies, refresh the page and try signing in again.
3. If you are still unable to sign in, please click here to contact us.

You can find the product's datasheet on the respective product details page, where you can download it.

Stocking is shown on the product's details page.
If the product is stocked in the Europe warehouse, it will be shipped to you within a week.
If products are out of stock in the Europe warehouse, you can click the "Notify me when this product is in stock" button to receive a notification.

We do not offer prepayment for out-of-stock items. We recommend either searching for similar products in the store, or clicking the "Notify me when this product is in stock" button to receive a notification.

We recommend reviewing the product's datasheet first, but if you are unable to find the information you need, you can click here to contact us.

Zyxel Networks' product lines include: Mobile Broadband, Switches, Wireless LAN, Security and Home Connectivity

If you would like custom services, you can click here to contact us or contact your account manager. We do our best to meet the needs of all customers.

Unfortunately, orders cannot be changed once they are placed. You will have to cancel your order and place a new one. Please note that orders that have entered the fulfilment stage cannot be cancelled. If your order is in that stage, please wait for it to be delivered then request to return it. If you want to cancel your order, you can click here to contact us.

Yes, you can cancel any order that has not been shipped. To do so, you can click here to contact us. If the order has already been shipped, please wait for it to be delivered, then request a return and refund.

Pending: Your order has not been paid. Payment may have been interrupted and you might need to reorder.
Processing: We are preparing to ship your order.
Shipping: Your order has been transferred from our warehouse to our delivery partner. Once this happens, you will receive a confirmation email with your shipment's tracking number(s).
Complete: Your order has been delivered. If you see this status but have not received your order, please click here to contact us.
Canceled: Your pending order was cancelled by the system.
Closed: Your order has been fully refunded/returned.

You can go to "My Orders" page and find all orders you have placed. You can easily find the status of your order there.

Please make sure that you have completed all of the information on the checkout confirmation page.
An order confirmation email will be sent to you once we have received your order, containing all of your order details.

Once the order has shipped, you can click the "Invoice" button on the "My Orders" page.

Please prepare the following information:
1. Zyxel Store order number (if the question is related to a specific order).
2. Email address associated with your Zyxel account.
3. Product(s) ID or description of item(s).
4. Other important information you would like us to be aware of

Once the order has been shipped, you can obtain an invoice for your order on the "My Orders" page.

We accept credit cards, Giropay, Klarna, Bancontact, EPS, iDEAL, and more. Please refer to the checkout page for an up-to-date list of accepted payment methods.

Zyxel Networks does not store your payment details such as bank cards, credit cards or any other payment information. When a payment is made, the system sends relevant payment information solely and securely to the third-party payment platform or bank.

Don't worry. Please contact the bank to confirm the amount deducted, date and payee. Please prepare an image or receipt with this information and click here to contact us.

There are various reasons why an online payment might have failed, such as inaccurate bank card information, bank rejecting payment request, network connection problems, and many more. If this happens, you can re-initiate the purchase process and try again. If you still cannot pay, please click here to contact us.

Our returns policy can be found here.

You can click here to contact us and provide the following information:
1. Zyxel Store order number.
2. Email address associated with your Zyxel account.
3. Product(s) ID or description of item(s).
4. Reasons for return.

You will receive a confirmation email once we have received your returned item and processed its refund. This may take up to 7 business days, depending on how long it takes your item(s) to reach our warehouse.

We will process the refund immediately we have received the returned products. You should receive the refund within 3-5 business days.

Products cannot currently be exchanged. You will need to return purchased item(s) and then place a new order. See our return policy here.

If the product(s) is/are within the Warranty Period, yes, we offer a free maintenance service. If the Warranty Period has expired, we can still repair it/them for you, but we will charge a fee on a case-by-case basis. Further details are available about the Warranty Period in Warranty information.

Once payment has been received, you should receive your products within a week.

After you add products to the shopping cart, please proceed to the checkout page and fill in the shipping address. You can see all the shipping pricing options available for your order there.

As the purchase has not been completed yet, you will not be charged until you click "Place Order".

Unfortunately, once an order has been placed, you cannot change its delivery address. However, you can click here to contact us for help.

Once your order has been shipped, you will receive a confirmation email with the tracking number link. Click the link to track your order. Or you can go to the "My Orders" page, find your shipping order and click the tracking number link to track your order there.

Most Zyxel Store products are shipped from our warehouse in Germany.

Amazon is our courier for all shipments.